Customer Service

Holiday returns accepted until January 14th.

Return and Exchange Policy

We accept items for return or exchange under the following conditions: Please email us first for an authorization number and instructions within 30 days of receiving your watch. Any item returned without an RA number on the outside of the package will be refused. RA numbers are good only for 14 days. 

All items sent back for return or exchange MUST be unworn, with the original packaging, tags and protective plastic still attached. This includes the plastic wrap on watch bracelets. Bands cannot have been sized or altered in any way.

We are very strict about these policies, as we don't sell used or refurbished items.

PLEASE TAKE CARE when packing your return. Factory packaging is there to protect your watch. 

Special-order items are not returnable.